Keynote/Breakout

Making the Connection: Transforming Teams through Better Communication

In today’s technology-infused marketplace, connecting in a meaningful way with customers and colleagues is more difficult than ever. Making those connections depends on how effectively we communicate. Fortunately, we can use some practical and powerful tools to help us better observe, read, and respond to others.

In this dynamic 60-75 minute program, Kathi will share secrets from the world of the theater that even those who’ll never, ever, ever set foot onstage can use to communicate better. The result? Stronger relationships, happier teams, and more satisfied customers.

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"7 Tips for Handling Difficult Situations at Work."

“Kathi enthusiastically embraced the challenge of presenting to our large group of older adults. She was careful to plan a presentation that was engaging, respectful and relevant for this audience. This required lots of communication with me prior to the event – time Kathi willingly contributed in order to ensure this group left the presentation with a “toolbox” of readily applicable skills. Kathi’s attention to detail and engaging style of delivery guaranteed that EVERY member of the audience felt valued and personally involved.”