The Eyes Have It: Making Eye Contact

The Eyes Have It: Making Eye Contact

The man who worked at the hotel was saying nice things – “It’s been great getting to know you and your family, I hope you’ve enjoyed your time here, my team and I wish you all the best.” He was smiling. His tone was pleasant. His body language was open. So...
Say “Yes, and”

Say “Yes, and”

Ever feel like you’re stuck in a never-ending disagreement with someone? You want to move forward. You want to make progress. You want to make a decision that works for you both. And yet, you feel like you’re on opposite sides and going nowhere fast. Maybe “Yes, and”...
Having Tough Conversations

Having Tough Conversations

Do you dread having tough conversations? A close friend of mine told me about a conversation she needed to have with her mother-in-law. Grandma was giving my friend’s children overly expensive and elaborate gifts for major occasions like birthdays and Christmas, while...
How to Resolve Conflict in a Healthy Way

How to Resolve Conflict in a Healthy Way

Conflict happens everyday. Differences of opinion, style, or personality can all lead to clashes that can negatively impact relationships. How you resolve conflict can be the difference between strengthening a relationship – or ending it. The existence of...
Emotional Intelligence and Communication

Emotional Intelligence and Communication

Ever wonder what someone else is thinking? Upping your “EI,” or emotional intelligence, can help you figure it out and help you have a productive conversation about whatever is bothering them. You know something is up with this other person. They’re acting “funny.”...
Being Assertive: The First Step

Being Assertive: The First Step

What’s the turning point in being assertive? It’s deciding that the risk of putting yourself out there and asking for what you really need is less scary than the regret of never asking at all. At some point, the fear that once was so paralyzing becomes…manageable. Not...