The Eyes Have It: Making Eye Contact
The man who worked at the hotel was saying nice things – “It’s been great getting to know you and your family, I hope you’ve enjoyed your time here, my team and I wish you all the best.” He was smiling. His tone was pleasant. His body language was open. So...
Say “Yes, and”
Ever feel like you’re stuck in a never-ending disagreement with someone? You want to move forward. You want to make progress. You want to make a decision that works for you both. And yet, you feel like you’re on opposite sides and going nowhere fast. Maybe “Yes, and”...
Having Tough Conversations
Do you dread having tough conversations? A close friend of mine told me about a conversation she needed to have with her mother-in-law. Grandma was giving my friend’s children overly expensive and elaborate gifts for major occasions like birthdays and Christmas, while...
Enjoy the Silence
How do you feel about silence? If you’re like most of us, silence makes us uncomfortable. In our daily lives, we’re inundated with sound. I recently found myself waiting for my car at the local mechanic, and I was amazed at the amount of sound in the lounge area....
Communication Dangers: A Hidden Threat
There are some communication dangers you want to avoid. And sometimes, they’re sneaky and lurking just out of sight. For instance, you may be thinking everything is going swimmingly in a conversation. Meanwhile, a hidden danger lurking just below the surface...Get “7 Tips for Handling Difficult Situations at Work”
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