Sound More Confident: Erase Filler Words

Sound More Confident: Erase Filler Words

Have you ever, you know, wondered why, um, we use, like, filler words? If that sentence was hard to read, imagine trying to listen to it. Filler words – like, um, ah, er, ahem, you know – are the verbal crutches we use when we’re gathering our thoughts, choosing our...
How to Advocate for Yourself at Work

How to Advocate for Yourself at Work

Sometimes we need to advocate for ourselves at work – but it’s not always easy to speak up. I asked my friend Jim how his new job was going. I expected an enthusiastic thumbs up. Instead I heard him say, “I’m ready to quit.” What had seemed like it would be a...
How to Talk Politics with the Other Side

How to Talk Politics with the Other Side

You’ve probably had something like this happen to you: a friend, co-worker, or family member tells you about their political views or their opinions about a hot-button topic. You quickly realize that your views or opinions are squarely on the opposite side of the...
The Eyes Have It: Making Eye Contact

The Eyes Have It: Making Eye Contact

The man who worked at the hotel was saying nice things – “It’s been great getting to know you and your family, I hope you’ve enjoyed your time here, my team and I wish you all the best.” He was smiling. His tone was pleasant. His body language was open. So...
A Kindness Revolution

A Kindness Revolution

“Mom, what does ‘Sticks and stones may break my bones, but words can never harm me’ mean?” my seven-year-old daughter asked recently. “Don’t mess this up, Kathi!” I thought, eager to take this opportunity to offer her a Major Life Lesson about self-esteem and...
Say “Yes, and”

Say “Yes, and”

Ever feel like you’re stuck in a never-ending disagreement with someone? You want to move forward. You want to make progress. You want to make a decision that works for you both. And yet, you feel like you’re on opposite sides and going nowhere fast. Maybe “Yes, and”...