We Need to Talk: 4 Steps to Resolve Conflict

We Need to Talk: 4 Steps to Resolve Conflict

Communication

Have you ever had a conflict with a teammate because they did something that frustrated you? If you’ve spent any time in the workplace, the answer is most likely, “Yes.” Differences in perspective, opinion, and style can get in the way of even the friendliest working...
The Eyes Have It: Making Eye Contact

The Eyes Have It: Making Eye Contact

Communication

The man who worked at the hotel was saying nice things – “It’s been great getting to know you and your family, I hope you’ve enjoyed your time here, my team and I wish you all the best.” He was smiling. His tone was pleasant. His body language was open. So...
A Kindness Revolution

A Kindness Revolution

Communication

“Mom, what does ‘Sticks and stones may break my bones, but words can never harm me’ mean?” my seven-year-old daughter asked recently. “Don’t mess this up, Kathi!” I thought, eager to take this opportunity to offer her a Major Life Lesson about self-esteem and...
Say “Yes, and”

Say “Yes, and”

Communication

Ever feel like you’re stuck in a never-ending disagreement with someone? You want to move forward. You want to make progress. You want to make a decision that works for you both. And yet, you feel like you’re on opposite sides and going nowhere fast. Maybe “Yes, and”...
Having Tough Conversations

Having Tough Conversations

Communication

Do you dread having tough conversations? A close friend of mine told me about a conversation she needed to have with her mother-in-law. Grandma was giving my friend’s children overly expensive and elaborate gifts for major occasions like birthdays and Christmas, while...