Email Etiquette: The Silence Syndrome
Email etiquette has some unwritten rules. One is that when you send an email asking a question, you expect to receive a reply. Reality, however, is often very different from etiquette expectations. For instance, how many times have you sent an email that requires your...
Powerful Performance = Persuasive Presentation
Who needs the drama, right? You do. At least, you do when you’re making a presentation. Putting a little drama into it – or, in theatre-speak, adding the ole razzle dazzle – can be the difference between a persuasive presentation that accomplishes your goals and a...
Magic Words to Improve Employee Retention
I’m a mom to a preschool age daughter, and one of the big life lessons we’ve been working on for the past 2 years has been knowing when to say “please” and “thank you.” There have been times when I’ve felt like a broken record, prompting her over and over again to say...
How Do You Earn Your Supervisor’s Trust?
Have you ever had a really great boss? I have. There were a lot of reasons why she was great – her sense of humor, her intelligence, her willingness to brainstorm with me whenever I needed some help addressing a challenge or figuring out a solution. But I have to say...
Effective Employee Evaluations: Where to Start?
The dreaded employee evaluation. No one likes getting them, no one likes giving them. Ask any employee at any company how they feel about evaluations, and you’ll most likely get a shrug, an eye roll, or an emotional story about a painful experience. Because they’re...
Communication Dangers: A Hidden Threat
There are some communication dangers you want to avoid. And sometimes, they’re sneaky and lurking just out of sight. For instance, you may be thinking everything is going swimmingly in a conversation. Meanwhile, a hidden danger lurking just below the surface...
The Secret to Being Heard In A Relationship
Being heard in a relationship sometimes eludes all of us. I’ve personally been down that road many times in the past. Let me give you an example. It was supposed to be a simple conversation about not leaving the kitchen sink full of dirty dishes. I was...
Being Assertive: The First Step
What’s the turning point in being assertive? It’s deciding that the risk of putting yourself out there and asking for what you really need is less scary than the regret of never asking at all. At some point, the fear that once was so paralyzing becomes…manageable. Not...Get “7 Tips for Handling Difficult Situations at Work”
Sign up for my e-newsletter and get my white paper about handling difficult situations at work - yours free!
My newsletter will give you tips to build your confidence & strategies to handle challenging conversations.
Recent Comments